Database updating for over a week

himshah · June 18, 2021, 12:53am

I have My Cloud Ex2 Ultra. It was updated to OS 5 Firmware 5.13.115. It is migrating database for over a week now and I can’t access it. I have done several support chat but nothing gets done. Anyone has idea what seems to be wrong. When I clik on firmware for update it gives the message “Unable to connect to the firmware update server. Please check the network connection and try again”

cat0w · June 18, 2021, 7:25pm

You’ll probably get help faster posting in the correct OS 5 sub-forum. My Cloud EX Series.

himshah · June 18, 2021, 9:16pm

where the hell is os 5 sub-forum

cat0w · June 19, 2021, 4:08am

@himshah
Click on WD Community at the top of this page! You should see the list like in the image I provided.