Database updating for over a week

I have My Cloud Ex2 Ultra. It was updated to OS 5 Firmware 5.13.115. It is migrating database for over a week now and I can’t access it. I have done several support chat but nothing gets done. Anyone has idea what seems to be wrong. When I clik on firmware for update it gives the message “Unable to connect to the firmware update server. Please check the network connection and try again”

You’ll probably get help faster posting in the correct OS 5 sub-forum. My Cloud EX Series.

where the hell is os 5 sub-forum

Click on WD Community at the top of this page! You should see the list like in the image I provided.