Data volume failed to mount

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I am seeing a “Data volume failed to mount” error message and a red light on the fornt of my WD My Cloud. I tried the steps listed at this link http://community.wd.com/t5/My-Book-Live/Data-Volumes-failed-to-Mount/m-p/556170/highlight/true#M20534, but had no luck. 

I also tried to do a full factory restore and a hard reset from the button on the back of the device.

I dont care for the files on the device. How can I just reformat and repartition the device?

2

Hi gappie, welcome to the WD Community. Have you tried using another Ethernet cable? 

3

Hi, thanks for the reply. Why would another ethernet cable make any difference with this problem? The NAS is connected via a router to my PC. 

4

gappie wrote:

 

I dont care for the files on the device. How can I just reformat and repartition the device?

Use nfodiz’s Debrick procedure.

5

gappie wrote:

Hi, thanks for the reply. Why would another ethernet cable make any difference with this problem? The NAS is connected via a router to my PC. 

A Red light will appear when there is no Ethernet cable connected or a faulty one is used. You can also check the guide that Tony is referring too. 

http://community.wd.com/t5/My-Book-Live/GUIDE-How-to-unbrick-a-totally-dead-MBL/td-p/435724/highlight/true