Data volume failed to mount

totmaks · January 19, 2014, 4:20pm

Nice to meet you.

I bought My Cloud a week ago. I set up Transmission and downloaded some files on My Cloud and everything worked fine. But then i decided to reboot My Cloud via Dashboard. After that I get red LED light and “Data volume failed to mount” message. I tried Diagnostics Tests and all of the Factory Restores, but nothing helps. Although, LED light become blue, I still get this message and only 1,2 gb free.

Can anyone help me in mounting data volume?

Thanks.

totmaks · January 19, 2014, 5:49pm

Yes, I want to try it.

Theagustin · January 19, 2014, 5:54pm

Because you bricked your device by modifying your MyCloud you very likely voided the products warranty so your only option may be to run the debrick script.

Theagustin · January 19, 2014, 6:20pm

I’m sorry about that I don’t know why I thought you said you installed transmission 2.77 my mistake. Anyway the RMA is an option.

totmaks · January 19, 2014, 6:24pm

That’s me who started this topic and yes, I said that I installed Transmission. I know about warranty, so my only option is trying to unbrick the device by myself. Can you advice some scripts or commands?

Theagustin · January 19, 2014, 6:33pm

do you have ssh access?

totmaks · January 19, 2014, 6:34pm

Yes

Theagustin · January 19, 2014, 6:37pm

try this

/usr/local/sbin/factoryRestore.sh noreformat

totmaks · January 19, 2014, 6:50pm

WDMyCloud:~# fsck -f /dev/sda4
fsck from util-linux 2.20.1
e2fsck 1.42.5 (29-Jul-2012)
Pass 1: Checking inodes, blocks, and sizes
Pass 2: Checking directory structure
Pass 3: Checking directory connectivity
Pass 4: Checking reference counts
Pass 5: Checking group summary information
/dev/sda4: 18556/182853632 files (8.2% non-contiguous), 110164637/731387904 blocks

TonyPh12345 · January 19, 2014, 7:00pm

May need to restart samba, though, since the mount wasn’t valid when smbd started.

totmaks · January 19, 2014, 7:18pm

Well,

in the Dashboard (i mean http://box_ip/ui) still message “1.2 gb free” is displayed. And in Windows Explorer the data also isn’t visible.

But I tried in the putty

cd /DataVolume/shares

and then

ls

and I saw all my directories and files

totmaks · January 19, 2014, 7:45pm

Ok, I can access my files via ssh.

df -H /dev/sda4

I have 2.5 tb available.

I think My Cloud’s firmware doesn’t know about DataVolume (I still get message “Data volume failed to mount”), because in the Dashboard I have only 3 shares, but for real there are 9 directories in /DataVolume/shares.

Also, I’ve just tried to copy file via Windows Explorer in the “Public” share and it has appeared in /shares/Public (not /DataVolume/shares/Public) - if that helps.

totmaks · January 19, 2014, 8:08pm

Do you know how to fix samba config?

“Your firmware is up to date”.

When i tried to update manually from file it said “Device does not have enough space for upgrade.”

Or you mean something else?

totmaks · January 19, 2014, 8:10pm

/usr/local/sbin/factoryRestore.sh noreformat

didn’t help

totmaks · January 19, 2014, 8:11pm

TonyPh12345 wrote:
May need to restart samba, though, since the mount wasn’t valid when smbd started.

Can you concretize it?

TonyPh12345 · January 19, 2014, 8:23pm

totmaks wrote:

TonyPh12345 wrote:
May need to restart samba, though, since the mount wasn’t valid when smbd started.

Can you concretize it?

Just try:

/etc/init.d/samba restart

That’s assuming you’re accessing via SMB protocol (Windows or whatever.)

TonyPh12345 · January 19, 2014, 8:31pm

I’m just answering his question…

totmaks · January 19, 2014, 8:41pm

Is there any way to make device work in a standart way?

Theagustin · January 19, 2014, 8:54pm

totmaks wrote:

/usr/local/sbin/factoryRestore.sh noreformat

didn’t help

can you list what is in your /usr/local/sbin folder for me

totmaks · January 19, 2014, 9:01pm

WDMyCloud:~# ls /usr/local/sbin
20-checkRAID.sh getUpnp_uuid.sh
addUser.sh getUserInfo.sh
addUser_apache.sh getUserNameFromId.sh
bootFull.sh getUsers.sh
bootMinimal.sh getVolumeStatus.sh
changeOwner.sh getWipeFactoryRestoreStatus.sh
changeRunLevel.pl getWorkgroup.sh
checkAutoUpdate.sh incUpdateCount.pm
checkForSshLogin.sh isFactoryFresh.sh
cleanAlert.sh ledConfig.sh
clearAlerts.sh ledCtrl.sh
cmdDlnaServer.sh ledMain.sh
cmdMediaServer.sh masterInstall.sh
cmdSmartTest.sh mionet_share_update.php
copyImage.sh modAcl.sh
copySaveSettingsToDir.sh modAutoFirmwareUpdateConfig.sh
createDataVolume.sh modDeviceName.sh
createShare.sh modDlnaDeviceDescription.sh
createUsbSwapDrive.sh modDlnaDeviceName.sh
db_init.php modDlnaServerEnable.sh
deleteBackup.sh modDlnaShareServing.sh
deleteShare.sh modExtraNtpServer.sh
deleteUser.sh modHddStandbyConfig.sh
deleteUserFromShareAcl.sh modMediaServerEnable.sh
deleteUser_apache.sh modServerName.sh
disk-param.sh modShareDescription.sh
drive_helper.sh modShareMediaServing.sh
enableLocalSwap.sh modShareName.sh
factoryRestore.sh modShareRemoteAccess.sh
formatDataVolume.sh modUserName.sh
freshUpdateFromFile.sh modUserPassword.sh
genApacheAccessRules.sh modWorkgroup.sh
genAppleVolumes.sh monitorFreeSpace.sh
genHostsConfig.sh monitorSmartStatus.sh
genItunesConfig.sh monitorTemperature.sh
genMDNSResponderConfig.sh monitorVolume.sh
getAcl.sh monitorio.sh
getActiveLocalNetwork.sh partitionDisk.sh
getAutoFirmwareUpdateConfig.sh ps_mem.py
getBackupModTime.sh queueReboot.sh
getBackupShareList.sh rescanItunes.sh
getBackupShares.sh resetButtonAction.sh
getBackupSize.sh restoreConfig.sh
getCurrentFirmwareDesc.sh restoreSettingsFromDir.sh
getDataVolumePercentUsed.sh restoreUserShareState.sh
getDataVolumeUsage.sh rotateLogs.sh
getDeviceDescription.sh saveConfigFile.sh
getDeviceModelName.sh saveUserShareState.sh
getDeviceName.sh schedulerAdd.sh
getDlnaDbInfo.sh schedulerExists.sh
getDlnaServer.sh schedulerGet.sh
getDlnaServerConnectedList.sh schedulerRemove.sh
getExtraNtpServer.sh sendAlert.sh
getFirmwareUpdateStatus.sh sendEmailAlerts.sh
getFixedNtpServer.sh sendLogToSupport.sh
getFreeSpaceStatus.sh setNetworkDhcp.sh
getHddStandbyConfig.sh setNetworkStatic.sh
getMacAddress.sh setServiceStartup.sh
getMediaServerConnectedList.sh setShareAcl.sh
getMediaServerDbInfo.sh setSharePrivate.sh
getMediaServerPort.sh setSharePublic.sh
getNetworkConfig.sh setTimeMachineConfig.sh
getNewFirmwareAvailable.sh setTrustees.sh
getNewFirmwareUpgrade.sh settingsManager.sh
getOwner.sh share-param.sh
getRunLevel.pl shareFunc.sh
getSaveSettingsList.sh syncFileAcl.sh
getSerialNumber.sh updateFirmwareFromFile.sh
getServerName.sh updateFirmwareToLatest.sh
getServiceStartup.sh updateNasUpnpDevice.sh
getShareDescription.sh updateShareBindMntDir.sh
getShareMediaServing.sh urlEncode.sh
getShareRemoteAccess.sh usrPwdExists.sh
getShareSize.sh usrPwdHash.sh
getShares.sh waitForDlnaServerUp.sh
getSmartStatus.sh watchTemp.sh
getSmartTestStatus.sh wd2go.sh
getSystemCapacity.sh wdAutoMountAdm.pm
getSystemHealth.sh wdAutoMountBridge.php
getSystemLog.sh wdAutoMountUdevHandler.pm
getSystemState.sh wdStatus.sh
getTemperatureStatus.sh wdmc_rescan_volume.py
getTimeMachineConfig.sh wipeFactoryRestore.sh
getUpdateCounts.pm writeTwonkyContentDir.sh