Need help Smiley Sad
My Book 2TB HDD is detected and I can see the folder named PUBLIC in which all my data is stored - for some reasons now I am getting an error ‘Data volume failed to mount’ in the dashboard and I can see a RED light on the HDD.
- I read various forums and found some steps to mount the data. Those steps did not work - I have installed PUTTY and able to login to the drive, however, the steps are different like - I dont find SDA4 as mentioned in most of the steps. I am not a technical person to understand and tweak.
- I am able to create another PUBLIC folder using the dashboard.
- Self Test passed.
- Currently it shows 0TB/0TB - I am assuming thats because of no data mounted.
- Unable to update the firmware - getting an error that there is no space ‘31102 - Device does not have enough space for upgrade’
Please help - I know the data is there on the HDD - with some technical know-how it can be retrieved. Any help would be appreciated.