Data not available

Hi , 

I am using 1 TB MY Passport ultra secured with password unlocker 

The issue i am facing is when i connect it to PC , the data is not available although properties show 400 GB is occupied 

Am i missing some settings 

Appreciate the help 




Test the drive on a different computer to see if it does the same.

When you connect the drive to your computer, does it ask you to unlock the unit?

hi ,

I tried what you suggested … The response is the same

It does ask for unlock the data