Hi All
I login without any problem to my cloud home using a browser.
When I click on the left menu the option “Files & Folders” the message bellow appears:
“Update in progress
We´ve made some big improvements to My Cloud Home. As pert of this process your device is:
Completely rebuilding and improving how your content is stored
Performing a series of reboots. Please do not unplug your device from power
This may take a while. Your content is kept safe and sound during this process”
The problem is that this message appears for the last two weeks. It´s seamt that the upgrade process is not moving forward…
How can I cancel or finish the upgrade process?
How can I retrieve my data?
Hi Kjm Smith
Thanks for your support. Browser and app have the same problem. Now, after rebooting a couple of time, a database recovery start, but never ends.
How can I finish this process and finally access to my data?
Please help!!
Sorry, this is beyond my limited expertise and will need a mod to help direct you to a solution. I do hope this gets resolved and when it does if you could please update this forum on the outcome as it will help the next person.
Good luck!
