Help! I recently bought a WD Elements to replace my ClickFree.
I used the WD drive to backup my system and also data files. I then set automatic backup (via Win7).
The first few times I made changes to data files, I did spot checks by opening them on the WD drive to be sure that they were updated. They always were.
I just went to look for a data file on the WD device. Although the device shows over 700GB devoted to data files, the files no longer appear and there is no way to access them. (I already made sure that “show hidden files and folders” was activated in Win7.)
AS OF 6/11/2015
Data file backup: 702.01 GB
System image: 742.77GB
Other files: 3.04GB
Free space: 415.17GB
Total size: 1.82TB
Running Win7, HP pavilion dv7.
Any suggestions on how to access my data files will be much appreciated.
The same happened to me and even though win7 shows that data takes place and disk (Passport Ultra 1TB) is almost full, data is inaccessible. I have tried different computer, operating systems (win 7 & win 8.1), different usb cable (3.0) and tested the drive (which is a new drive) by Windows utilities as well as WD lifeguard and drive utility 1.3.0.18. All showed that disk is perfectly OK. WD support has suggested me to format the disk but then I’ll loose the entire information (600GB) which is very important and have no other back up to it. What is the problem? and more important how is it possible to fixe it?
