Data Corruption on My Book 2TB Using File Manager


#1

Hi, i have this great problem with WDLIVE file management:


  • i moved some mkv files from my WD Element 500GB (NTFS) to WD My Book 2TB (HFS+), and all file are ok on origin HD. 
  • When try to play these mkv (sucessfully moved with file managment) on My Book 2TB i can’t seek and after press FF i have this error: “The file you are playng dows not support trick mode” 
  • After copy the same mkv file on the same disk and on other folder on My Book 2TB, when seek i have another error: “Unable to play selected file. Please see the User Manual for a list of supported file formats” . 
  • Often i have some logical errors to correct (with MacOSX Disk Utility) on My Book 2TB after use WDTVLIVE file management for moving or coping files. 


I believe my files are not definitely damaged … 


P.S. :


  • I have WDLIVE with 1.03.49_V Firmware
  • all File Management operations are sucessfully termined with no error.
  • all Mkv Files moved with File Management have the same problem


I think the update to last firmware do no resolve this problem … (WD Live Firmware====Bugged Firmware) .

Below, mediainfo of tested file:



UniqueID                         : 189572152289530501671078293374129606247 (0x8E9E44BA8E99B02BA5944180597F0E67)

Complete name                    : test.mkv

Format                           : Matroska

File size                        : 2,33 GiB

Duration                         : 52min

Overall bit rate                 : 6 407 Kbps

Encoded date                     : UTC 2011-01-12 02:11:49

Writing application              : mkvmerge v3.4.0 (‘Rapunzel’) built on May 15 2010 09:38:20

Writing library                  : libebml v0.8.0 + libmatroska v0.9.0

Video

ID                               : 1

Format                           : AVC

Format/Info                      : Advanced Video Codec

Format profile                   : High@L3.1

Format settings, CABAC           : Si 

Format settings, ReFrames        : 4 fotogrammi

Format settings, GOP             : M=1, N=2

Codec ID                         : V_MPEG4/ISO/AVC

Duration                         : 52min

Bit rate                         : 5 984 Kbps

Width                            : 1 280 pixel

Height                           : 720 pixel

Display aspect ratio             : 16:9

Frame rate                       : 23,976 fps

Color space                      : YUV

Chroma subsampling               : 4:2:0

Bit depth                        : 8 bits

Scan type                        : Progressivo

Bits/(Pixel*Frame)               : 0.271

Stream size                      : 2,12 GiB (91%)

Title                            : Apocalypse PARTE 1 - Kaliber

Writing library                  : x264 core 105 r1724 b02df7b

Encoding settings                : cabac=1 / ref=4 / deblock=1:-3:-3 / analyse=0x3:0x113 / me=umh / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=240 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=5984 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00

Language                         : Italiano

colour_primaries                 : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177

transfer_characteristics         : BT.709-5, BT.1361

matrix_coefficients              : BT.709-5, BT.1361, IEC 61966-2-4 709, SMPTE RP177

Audio

ID                               : 2

Format                           : AC-3

Format/Info                      : Audio Coding 3

Mode extension                   : CM (complete main)

Codec ID                         : A_AC3

Duration                         : 52min

Bit rate mode                    : Costante

Bit rate                         : 448 Kbps

Channel(s)                       : 6 canali

Channel positions                : Front: L C R, Side: L R, LFE

Sampling rate                    : 48,0 KHz

Bit depth                        : 16 bits

Stream size                      : 167 Mb (7%)

Title                            : Italiano AC3

Language                         : Italiano

Testo #1

ID                               : 3

Format                           : UTF-8

Codec ID                         : S_TEXT/UTF8

Codec ID/Info                    : UTF-8 Plain Text

Title                            : Italiano

Language                         : Italiano

Testo #2

ID                               : 4

Format                           : UTF-8

Codec ID                         : S_TEXT/UTF8

Codec ID/Info                    : UTF-8 Plain Text

Title                            : Italiano FORCED

Language                         : Italiano

Thanks for support


#2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en