Dashboard v3.2.2.9 blank screen

Same trouble for me (Win7 Home Prem 64bit ENG + 0patch + Avast + Mbam. Dual booting w 64bit Arch Linux) Hw: Asrock Z68 Extreme4 (having both an Intel and a Marvell SE9120 SATA ctrler), Intel i5-2500K and 2x8GB DDR3.
Storage: Sammy 840 EVO SATA SSD + ditto 830 SATA SSD (Linux ext4fs)+ 2 x WD20EARX (one of which is ext4fs) + 2 x Toshiba P300 3TB (both ext4fs) + USB3 dual dock with a Sammy HD103SJ (ext4fs) and a WD10EADS) All six hard drives have GPT partition except the non-Linux WD20EARX that uses the old MBR schema .
After a first time ever install of Dashboard, when trying to start the program v3.2.29 it only shows “Loading” and then absolutety nothing happens… so I have to kill it using Task Manager!
And when uninstalling the whole alpha/beta mess of a program Windows reports success but the all files are STILL present afterwards in C:\Program Files (x86)\Western Digital\ folder & subfolders. And the same goes for C:\Users\(username)\Appdata\Local\Western Digital\ also! Yikes, thats must be real goodwill for your company! Also the setup installs a Program Group together with link (.lnk) on my Desktop without even asking the poor guinea pig/user for permission - hmm.
You can expect a visit from Lt Columbo any minute now…

EDIT: OK - after a reboot of my Windows 7 all seems to be OK. However the WD10EADS in my USB3 dock does not show up - pity!

WD Dashboard v3.2.2.9 on a Lenovo L14 (20U6) with AMD Ryzen 7 4750U and WD SN730 seem to work.

  • Same disk as my Lenovo T490, just 1tb instead of 500gb. Strange.

Oh, one more difference. The L14 runs Windows 10 1909/ 18363.1440. Maybe that is relevant here.

Now it worked on my Lenovo T490 as well. Clean installed 20H2. WD 512gb SN730. So cannot reproduce anymore. Maybe WD can do server side changes, without updating WD Dashboard?

I’m not getting the blank screen, but my copy of 3.2.2.9 rescans the drives in my PC continuously, to the point of making the program unusable.
I have 5 drives; one SSD on the motherboard, two gold drives in the PC and two MyBook drives using USB3.
Made a video of the problem but this BBS won’t accept MP4 or ZIP files and a simple bitmap graphic doesn’t show the problem.

*"Dear WD SSD user, *

Thank you for your patience regarding this matter.

About the blank screen issue when launching WD Dashboard, it is indeed connected with QtWebEngine. Our engineering department is aware of it and is working on releasing an update of the software that will resolve this issue in the future.

For the time being unfortunately there is no work around for it.

We apologize for the inconvenience"

Unfortunately, no reason as to why QtWebEngine fails to launch on some systems, has been stated in the above reply from WD Support

Anyone heard about a fix??? I downloaded the most recent (3.3.2.18) but it’s still blank…

Just registered here to subscribe to this thread.
The 3.3.2.18 does shows blank window on my Windows 10 enterprise x64 20H2 too.

Bump. Because WD can’t figure out their code. ver. 3.3.2.18

Yep… That’s crazy.

@LostLinuxGuy ,
BTW, just as a feedback… IMHO, the whole “Web View” (QtWebEngine) idea is cheap digital marketing “smoke and mirrors” and nothing else. Why do you need it at all? Looking at this screenshot, I’d like to say that it looks just stupid.

The whole “digital marketing” part is not a big deal, if it’s not too annoying (e.g. just causing minor UX inconveniencies, eats few hundreds of megabytes of RAM and few percent of CPU for nothing), but when it just breaks the product at all… Well, that’s a whole new crazy “digital era”…

That is, personally, I’d prefer a simple SpeedFan-like UI.

I still get the blank page with the lastest dashboard 3.4.2.8

Got here by googling the problem. I have the same issue, running Lenovo X1 Yoga Gen 6 with Windows 10 Enterprise 21H1 19043

Dashboard version is 3.4.2.8

I’ll keep this in mind when shopping for my next NVMe drive.

When I booted windows 11 in safe mode (with network) dashboard worked and I could update the firmware.

Just registered here to subscribe to this thread.
I still get the blank page with the lastest dashboard 3.4.2.8 (Online and Standalone Installer)

Windows 10 Pro. Version 21H1
OS 19043.1288. Windows Feature Experience Pack 120.2212.3920.0

I too have had this issue for the last 6 months. I logged a ticket with WD support and was told it was an issue with my OS. Originally occurred on W10, running W11 now.

However…

I have been able to resolve by revert to V2.3.0.5, downloadable from the WD portal. It took a bit to find the link but this should allow you to download. I uninstalled all current versions and installed… worked straight out of the bag. just couldn’t update to the latest version as the problem reoccurs.

https://wddashboarddownloads.wdc.com/Archive/Dashboard2/WDSSDDashboardSetup.exe

Let me know if this works for you guys

Still empty Screen …

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Tried many different compatibility settings. Win 10 Pro.

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This is still an issue for me running 3.7.2.5, running the latest version of windows 10 and yes I do have Razor Chroma products.

The dashboard.log file is really unhelpful.

Thu Jul 7 08:22:59 2022 0x1bc3768 Info: – Cmd Line Args: (“C:\Program Files (x86)\Western Digital\SSD Dashboard\Dashboard.exe”, “-debug”)
Thu Jul 7 08:22:59 2022 0x1bc3768 Info: – SSL Build Library Version: “OpenSSL 1.1.1n 15 Mar 2022” (Build 269488367 )
Thu Jul 7 08:22:59 2022 0x1bc3768 Info: – SSL Library Version: “OpenSSL 1.1.1d 10 Sep 2019” (Build 269488207 )
Thu Jul 7 08:22:59 2022 0x1bc3768 Debug: – framesize QSize(1360, 750)
Thu Jul 7 08:22:59 2022 0x1bc3768 Debug: – resizing to 1 1360 750
Thu Jul 7 08:23:00 2022 0x1bc3768 Debug: – framesize QSize(1362, 782)
Thu Jul 7 08:23:00 2022 0x1bc3768 Debug: – resizing to 1 1360 750

I wish they would resolve this issue. I need to run health checks on my drives. I’m pretty sure what my next ssd purchase won’t be.