Dashboard v3.2.2.9 blank screen

olavrb · December 14, 2020, 10:38pm

WD Dashboard v3.2.2.9 does not manage to load anything when opened, it shows only a blank, white screen.

I’ve tried uninstalling it with Geek Uninstaller (https://geekuninstaller.com/download), reboot then install again (https://support.wdc.com/downloads.aspx?p=279), did not help.

My system is a Lenovo T490 with Windows 10 Enterprise 20H2 19042.685.
The SSD in question is an OEM “WDC PC SN730”. I’ve only used Dashboard earlier to view stats.

I’ve looked for logs in %LOCALAPPDATA%, but found nothing telling of why Dashboard only keeps showing a white screen.

Habe · December 20, 2020, 7:17pm

I’ve got the same issue, windows 10 home Version 10.0.19042 Build 19042

Dhillon2 · December 21, 2020, 5:42pm

jgoupil40 · December 21, 2020, 9:50pm

Same issue here with windows 10 64 bits

olavrb · December 22, 2020, 11:51am

Works on a different laptop I have with a WD Blue 2.5" 1TB SATA SSD. Toshiba p50a with Windows 10 x64 Pro for Workstation 20H2 19042.685. The WD SSD is in the 2nd bay where a CD ROM usually are located, running at SATA III. Primary SSD is a Samsung 850 Evo 500gb.

I guess it has to do with the WD SSDs in question, rather than the system it runs on. Retail vs. OEM? Or maybe SATA vs NVME?

porters · January 15, 2021, 2:44am

I have the same issue with a Lenovo T430 and Microsoft Windows 10 Pro (64-bit) 20H2 build 2009 (10.0.19042.746). I understand this can be due to old Video Drivers but mine are up to date. Intel Intel® HD Graphics 4000 version 10.18.10.5161 published 8/6/2020.

porters · January 15, 2021, 5:04am

Bumping the thread to see if anyone has found a solution to this issue yet?