Dashboard (UI) not visible anymore AND ssh is disabled

After an upgrade of the firmware via the dashboard I can not access the Dashboard anymore. I want to logon via ssh to downgrade again, but that option is disabled. If I troubleshoot I see that ssh can be enabled via the WD MyCloud Dashboard. So I am in an infinite loop. I can still access the shares, but I can not maintain the system anymore. If I reset the NAS via the button on the back, there is no difference. Can my previous firmware be reset? Without loosing my data, the reason why I bought the thing in the first place…

Which reset have you tried? The 4 second reset, or the 40 second reset. Or both?

Beyond that, if you haven’t got SSH access, there’s not much you can do. If the device is still operating as a file server, it’s likely that the Apache web server has crashed. If the firmware update checker is still running, and you had auto-update enabled, it might pick up the next firmware release, which might force an Apache restart. Far too many ‘mights’ in that suggestion for my liking.

There are other things to try, like forcing a page refresh on the Dashboard page in your browser, or trying to access the Dashboard via the IP address, rather than the name.

After that, you may be looking at ‘unbricking’.

But try the 40 second reset if you haven’t already.

I tried both reset options. Also did I try the refresh and ip adres option.
For a few seconds I see a page background image and it gives the mesage
“initializing…”. But thereafter it is a blank page. I also tried to view
the source of the page hoping i would find another working link… but
there is just html with function calls I don’t know how to access.
I phoned the support team if they could trigger a firmware update in some
way, but he had to put my question in second line… so still waiting. How
frustrating the ssh is disabled by default… it’s like locking the door
and leave the keys inside…
cpt_paranoia https://community.wd.com/users/cpt_paranoia
November 26

Which reset have you tried? The 4 second reset, or the 40 second reset. Or
both?

Beyond that, if you haven’t got SSH access, there’s not much you can do. If
the device is still operating as a file server, it’s likely that the Apache
web server has crashed. If the firmware update checker is still running,
and you had auto-update enabled, it might pick up the next firmware
release, which might force an Apache restart. Far too many ‘mights’ in that
suggestion for my liking.

There are other things to try, like forcing a page refresh on the Dashboard
page in your browser, or trying to access the Dashboard via the IP address,
rather than the name.

After that, you may be looking at ‘unbricking’.

But try the 40 second reset if you haven’t already.

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in your browser.

I made some screeenshots of the browser (it’s in Dutch). Especially the last one is interesting, because I opened the console of chrome and there you can see that the server returns an authorization problem…
Great to know the problem, but how can I enter credentials withoud GUI nor SSH?