Below are some instructions, but please do keep in contact with support because:
- Development team would like to collect your log and system info so that we can attempt to fix the problem.
- The steps below are more complicated than usual for our users and are not the officially supported method. Customer support might help you get it done a simpler way.
The Linux image is available on the public facing download server, it is not an ISO so you can’t just use a typical USB creation tool. Creating a bootable USB is fairly straightforward for UEFI mode if you have technical experience. Format your USB key as FAT32, and copy over the contents of to-esp. Make sure you boot UEFI after.
https://wddashboarddownloads.wdc.com/wdDashboard/application/EmbeddedLinux.zip.
Also, Dashboard won’t configure your USB to select your device and Sanitize operation for you automatically. Make sure you are very careful about selecting the right device and operation in the USB application, you don’t want to erase the wrong thing! Device selection is done by serial number.
