Hi everyone.
I’ve attached my device directed in my computer (in order to search for a solve). Any time I try to login in the dashboard the process fails. After I insert my username and password the dashboard immediately starts to be load and the general menu is presented. But the loading has been never finished and the browser goes back to the login page without any warning.
Is my device definitely damaged?
Thanks for any help.
What troubleshooting steps have you tried?
What specific My Cloud model do you have?
Have you tried a 4 second or 40 second reset?
My Cloud OS 5: How to Reset a My Cloud OS 5 Device
https://support-en.wd.com/app/answers/detail/a_id/29445
Yes, I’ve tried 4 second reset fisrt. No result, so I tried the 40s reset. After the resets the dashboard started to loading. Before them It wasn’t working anyway.
My Model is the 60HWT-10.
