After entering the IP Address of the My Cloud EX2 Ultra into Safari, I get the Dashboard Login screen. I enter the User – admin, leave the Password – blank, and click the Login button. I then get a message stating the User or Password is invalid. I have performed multiple Resets and Power Cycles of the My Cloud and still get the same results about the User/Password.
This is a first time setup of the device and I have never gotten logged into the Dashboard. Currently both the My Cloud and Mac are plugged into the LAN ports of the cable modem/router. I am able to access the My Cloud through the My Cloud mobile app on my iPhone to view both the Public and user folder I created. I can see photos that have been uploaded from my iPhone in the folder. The My Cloud still has the “MyCloudEX2Ultra” name, but I cannot reach the Dashboard login thru that name, only its IP Address when on the local network.
The Mac is running OS X El Capitan 10.11.3.