After entering the IP Address of the My Cloud EX2 Ultra into Safari, I get the Dashboard Login screen. I enter the User – admin, leave the Password – blank, and click the Login button. I then get a message stating the User or Password is invalid. I have performed multiple Resets and Power Cycles of the My Cloud and still get the same results about the User/Password.
This is a first time setup of the device and I have never gotten logged into the Dashboard. Currently both the My Cloud and Mac are plugged into the LAN ports of the cable modem/router. I am able to access the My Cloud through the My Cloud mobile app on my iPhone to view both the Public and user folder I created. I can see photos that have been uploaded from my iPhone in the folder. The My Cloud still has the “MyCloudEX2Ultra” name, but I cannot reach the Dashboard login thru that name, only its IP Address when on the local network.
Exact same problem here with Mac OSX 10.11.3 and Safari 9.0.3 (and up to date Java). Also first time setup. I did several resets (5 and 40 sec) of the EX2 Ultra, but did not resolve issue.