Acer helios 300 i7
windows pro 10 2004 build 19041.572
wd blue mobile 4tb sata ssd
drive is installed and seen as D drive
data copies fine to drive
Samsung Magician and Crucial drive monitor pgms see wd blue drive just fine
downloaded wd dashboard direct from wd
right click to install
install begins for 7 seconds and then hangs…left it for 10 minutes the first time
says is installing 22.214.171.124
underneath the WESTERN DIGITAL logo on the dashboard install screen are the words "install version 126.96.36.199:…which means exactly…what?
There is no western digital anything installed
so, I click on the “view release notes”…response is from windows saying “program is not responding”
I know those kinds of messages so I click to cancel the install…which the program promptly says “uninstalling” and then “finish”.
But… program does NOT delete its “western digital” folder or contents in programfiles(x86)…and if I manually try to delete them, I get the message “can’t because in use”.
So… I reboot computer and then manually delete the western digital folder
and…clean the registry out with ccleaner.
I’ve done this three times in the past hour. This app is a HUGE WASTE OF TIME FOR ME.
I looked for an older offline version installer of the program.
Not to be found anywhere on the internet.
Now…while I don’t notice anyone but me with this problem, I’ll assume the other 6 million people who bought a 4tb wd blue mobile sata ssd on Amazon Prime day are having no problems with their WD dashboard download and installation.
Any suggestions on what I should do?
Otherwise, the monitoring program isn’t really that big a deal to have. But… I’m not particularly happy to have wasted an hour on this and have to sign up on a forum no less to try and resolve what would normally be a 60-second install of a hard drive monitoring program.