I tried to acces the customer loyalty site and I get a session error, has this program been reinstated?
Yes, it has been reinstated. If you get another error, can you email a picture of what the error says to moderator@wdc.com.
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A few months later, I get the same “invalid or session expired” error-message.
We are looking into this. However, there are some things you may need to try to make sure it’s not a browser issue on your side.
- Delete your temporary internet files and history
- Make sure that you have your cookies enabled
- Enable Javascript
- Make sure you’re running IE8 or higher. Or the latest version of FF or Chrome
What version of browser are you using? What OS?
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I got a telephone call from a W.D. support person.
I let him use ‘GoToAssist.com’ to view my screen.
I demonstrated the problem, using both Google Chrome and IE11 on Windows 7.
Sigh.
Then, together, we “registered” the serial-number of my DEAD W.D. disk-drive.
Once registered, there was an “upgrade” link beside the listing for my disk-drive.
Clicking that hyperlink BYPASSED the problem.
YAY!
Unfortunately for me, the cost-plus-$18-shipping-plus-possible-USA/CAN-brokerage-fees,
and the recent devaluation of the Canadian dollar ($1 CAN <-> $0.90 USA),
made it non-economic for me to purchase a WD 1.5TB Green 3.5-inch SATA drive,
i.e., cheaper to buy locally from BESTBUY/FUTURESHOP.
Anyway, great support from W.D. !!!
The technician forgot to tell me to “uninstall” the GoToAssist software – no need to “clutter” my computer with software that I probably will never re-use.
P.S. My disk-drive was “out-of-warranty”. There was a suggestion on the web-site that if I “upgraded” a WD drive that *WAS* still in warranty, I might have been offered better pricing. THIS IS SOMETHING TO REMEMBER!!!
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The link to the Customer Loyalty Program should be fixed now.
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