Starting March 22, 2023 My Cloud Home cloud access will not be available to any device that is not at or above firmware level 8.13.1-102.
To update to the latest firmware, please power cycle the device by shutting it down, disconnecting power, waiting 10 seconds, and then reconnect the power. Once My Cloud Home is powered on, please ensure that it is connected to the Internet.
If your device is unable to update to the latest firmware, please backup your data can contact support at the following:
