I use a WD My Passport Essential to backup photos. I was working with the device today. All was well, until I started getting “Corrupted” messages. Is there anyway to resurrect these devices?
There are a couple of things you might try…
- Change the USB cable you’re using (the current one may have become defective).
- Run our diagnostics utility to make sure that the drive isn’t going bad.
- Try to save as much of your data to another drive as possible, then delete the partition and re-partition and format the drive.
Corruption can happen when you save data to the drive then UN-safely remove the drive by just pulling the cable. It can also happen by transferring a corrupted file. If steps 1-3 doesn’t fix it, then you might be multiplying bad sectors on the drive and it should be replaced.
I did miss one thing. You can also change USB ports on your PC. Ports can go bad. Also if you’re getting a lot of bad sectors showing up on the drive, the diagnostic utility should show that.
I connected to different USB ports but no difference. I’ll try a
replacement cable next. Where do I find the diagnostics utility? I can’t
access any files on the drive so can’t make any back ups.
Mike Mower
Here is our DLG Diagnostics.
