Brand new WD MyBookLive 2Tb, working exactly as it should up until yesterday - when trying to access the unsecured dashboard through my MacBook I am given this page:
File access still works, WD Quickview has no troubleshooting errors. Tried using different browsers & clearing their caches, restarting the MyBook and MacBook. Tried using MyBooklive.local, MyBooklive and also the direct IP address to try to gain access.
I can access the SSH settings page with no problems at all which leads me to believe that the content for the front page must be corrupt/missing when the shell of the dashboard and other content is working.
The HTML coding of the page shows no content where the right hand pane should be -
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta http-equiv="Cache-Control" content="no-store, no-cache, must-revalidate" />
<link href="/UI/favicon.ico" type="image/x-icon" rel="icon" />
<link href="/UI/favicon.ico" type="image/x-icon" rel="shortcut icon" />
<link rel="stylesheet" type="text/css" href="/UI/themed/default/css/aggregate.css?ver=02.11.09-053" />
<link rel="stylesheet" type="text/css" href="/UI/themed/default/css/jquery_ui/themes/default/aggregate.css?ver=02.11.09-053" />
<script type="text/javascript" charset="utf-8"> var SITE_BASE_URL = '/UI/'; </script>
<script type="text/javascript" src="/UI/js/aggregate.js?ver=02.11.09-053"></script>
<script type="text/javascript" src="/UI/js/jquery/jquery.bind.js?ver=02.11.09-053"></script>
<script type="text/javascript" src="/UI/js/jquery/select2UISlider.js?ver=02.11.09-053"></script>
<script type="text/javascript" src="/UI/js/cookies.js?ver=02.11.09-053"></script>
<script type="text/javascript" src="/UI/js/support.js?ver=02.11.09-053"></script>
<title>
MY BOOK® LIVE™</title>
<!--[if lt IE 8]>
<link rel="stylesheet" type="text/css" href="/UI/themed/default/css/ie7.css?ver=02.11.09-053" />
<![endif]-->
<!--[if lt IE 7]>
<link rel="stylesheet" type="text/css" href="/UI/themed/default/css/ie6.css?ver=02.11.09-053" />
<![endif]-->
</head>
<body>
<noscript><div id="noscript"><h1>Please enable JavaScript.</h1></div></noscript>
<script type="text/javascript">
if (are_cookies_enabled() == false) {
alert('Please enable cookies on your browser.');
}
</script>
<script type="text/javascript">
var restore_in_progress = false;
var deviceName = 'MyBookLive';
var nasModelNumber = 'AP1NC';
var supportedFeatures = new Array();
</script>
<div id="mybooklivetxt" style="display:none;">MY BOOK® LIVE™</div>
<div id="hide_footer_trigger">
<div id="header">
<div id="header_content" style="text-align:right;">
<a href="http://www.wdc.com" target="_blank"><img src="/UI/themed/default/img/common/logo.png" id="logo" alt="" /></a>
<table cellpadding="0" cellspacing="0" align="right">
<tr>
<td>
<div id="usb_positioning_div"></div>
</td>
<td>
<div id="alerts_positioning_div"></div>
</td>
<td>
<div id="header_links">
<a href="/UI/logout" class="is_secure_depends" style="display:none;">Logout</a> <div class="not_secure_depends secure_device_link_container">
<a href="#" class="secure_device_link">Secure Your Device</a>
</div>
<!-- this is only for testing... DELETE BEFORE PRODUCTION -->
<br />
<br /><br /><!--<a href="/users/output" class="ajax">Show Session Data</a>-->
<!-- -->
</div>
</td>
</tr>
</table>
</div>
</div>
<div id="container">
<div id="left">
<div id="learn_center">
<div id="learn_center_toggle">
Let us help you </div>
<div id="learn_center_content">
<ul id="learn_center_ul">
<li id="learn_register_li">
<div id="learn_register" class="register" >
<div class="learn_center_item_title">Register Your Device</div>
Be sure to register your device to receive important product news and firmware updates. </div>
</li>
<li id="learn_remote_li">
<div id="learn_remote" class="learn_center_item_title">
<div class="learn_center_item_title">Access Your Media</div>
Set up your device for remote access by WD Photos™ and WD 2go™. </div>
</li>
<li id="learn_users_li">
<div id="learn_users">
<div class="learn_center_item_title">Create Users</div>
Add new users and assign their access levels. </div>
</li>
<li id="learn_shares_li">
<div id="learn_shares">
<div class="learn_center_item_title">Create Shares</div>
Add new shares and grant users full or view-only access to the content you want to share. </div>
</li>
<li id="learn_safepoint_li">
<div id="learn_safepoint">
<div class="learn_center_item_title">Create Safepoints</div>
Create Safepoints and protect yourself against device failure. </div>
</li>
</ul>
<div id="learn_center_navigation"></div>
</div>
</div>
<div id="replication_progress_element" style="display:none;cursor:pointer">
<br>
<span id="replication_progressbar_footer_title">Creating safepoint</span>
<span id="replication_progressbar_footer_percent"></span>
<div id="replication_progressbar_footer"></div>
</div>
</div> <div id="right"> <div id="content_scroll"> <div id="content"> </div> </div> </div>
</div>
</div>
<div id="footer">
<div id="footer_content">
<a href="#" id="device_status_message" class="helpLink" title="Good">
<div id="device_graphic" class="good"></div>
</a>
<div id="device_display_name" class="device_display_name">MyBookLive</div>
<div id="device_display_status">Status: <span id="footer_status_class" class="footer_status_good">Good</span></div>
<div id="footer_chart_container">
<script type="text/javascript">
var usage = [{"name":"music","gb":"11","percentage":"0.55"},{"name":"photos","gb":"27","percentage":"1.36"},{"name":"video","gb":"245","percentage":"12.32"},{"name":"other","gb":98,"percentage":"4.93"}];
var deviceCapacity = 1988;
</script>
<div id="usage_chart_wrap">
<div id="usage_chart">
<div class="usage_indicator music"></div><div class="usage_indicator photos"></div><div class="usage_indicator video"></div><div class="usage_indicator other"></div> <div id="all_usage_indicator" class="usage_indicator all status_good"></div>
</div>
<div id="indicator_label_wrap">
<div class="usage_indicator_label music">.Music</div><div class="usage_indicator_label photos">.Photos</div><div class="usage_indicator_label video">.Video</div><div class="usage_indicator_label other">.Other</div> </div>
</div>
<div id="all_usage_label" class="usage_indicator_label">
Usage: <span id="totalusage">381 GB</span> / <span id="totalsize">2 TB </span></div>
</div>
</div>
</div>
<div style="display:none">
<div id="footerstatusgoodtxt">Good</div>
<div id="footerstatuswarningtxt">Warning</div>
<div id="footerstatusinitializingtxt">Initializing</div>
<div id="footerstatusinitializingdevicetxt">Initializing device</div>
<div id="footerstatusbadtxt">Bad</div>
<div id="footerstatustempbadtxt">System over-temperature</div>
<div id="footerstatussmartbadtxt">Drive SMART failure</div>
<div id="footerstatusvolumebadtxt">Data Volume failed to mount</div>
<div id="footerstatusfreespacebadtxt">Disk usage is above 95%</div>
<div id="footerstatusraidbadtxt">Storage failure</div>
<div id="footerstatusraiddegradedtxt">Storage degraded</div>
</div>
<div id="alertNotificationContainer">
<div id="alertNotificationHead">
<a href="#" class="alert_notify"><img src="/UI/themed/default/img/common/alert.png" alt="" /></a>
</div>
<div class="alertsDisplayToggle">
<div id="alerts">
<div class="alertContainer" style="display:none">
<a href="#" class="alertClose" rel="_template"><img src="/UI/themed/default/img/common/alert_close.png" alt="" /></a>
<div class="alertTitle"></div>
<div class="alertMessage">
</div>
<ul class="alertLinkList" style="display:none">
<!-- <li><a href="http://www.wdc.com/wdproducts/updates/?family=wdfmb_live" target="_blank">Release Notes</a></li> -->
<li><a href="#" class="auto_update_trigger">Begin Update</a></li>
</ul>
<div class="alertTime"></div>
<div class="alertOptionsContainer">
<table cellpadding="0" cellspacing="0">
<tr>
<td style="vertical-align: top;"> <input type="hidden" name="data[alert_disable]" id="_template_" value="0" /><input type="checkbox" name="data[alert_disable]" id="_template" label="" value="1" /> </td>
<td> <div class="alertCheckboxLabel">Don't show this alert again.</div> </td>
</tr>
</table>
</div>
</div>
</div>
<div id="alertNotificationFoot" style ="display:block"></div>
</div>
</div>
<!-- Build empty form for ajax posts with no form of their own -->
<form id="empty_form" method="post" action="/UI/generics/add"><fieldset style="display:none;"><input type="hidden" name="_method" value="POST" /></fieldset><input type="hidden" name="data[Generic][empty_field]" value="" id="GenericEmptyField" /></form>
<form id="safepoint_progress_form" method="post" action="/UI/backups/none"><fieldset style="display:none;"><input type="hidden" name="_method" value="POST" /></fieldset><input type="hidden" name="data[Backup][safepoint_handle]" value="test" id="safepoint_progress_form_input" /></form>
</body>
</html>
Can anyone help with how to correct this error so I can get access to the dashboard?