Correct Capacity not showing under Windows 10


#1

After I mapped my PR4100 on my new Dell XPS 8930, it shows only half the capacity that it should. I have the 32TB NAS, Raid 1, so it should show in windows 10 that I have 16TB. But, it only shows 8TB. My MacBook Pro shows it properly, though. How can I rectify this??


#2

Hi tarneelneil,

Have you checked the capacity on dashboard?

Open your Dashboard and check how much capacity does it shows.
You may use the below mentioned link to open up the dashboard of your WD My Cloud Drive:

https://support.wdc.com/knowledgebase/answer.aspx?ID=14171


#3

Yes, and it shows 2.72TB used, 13.1TB available.


#4

Hi tarneelneil,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.