Copy files from MyCloud 4T to MyCloud Home 4T Error (Code :31)

I was trying to copy files from “MyCloud 4T” to “MyCloud Home 4T”
i received popup message Unauthorized: The share username or password is wrong (Code: 31)

My step was

  1. I logged in first MyCloudHome
    2… Select “Services” from left bar
  2. then i enabled Network Import config
  3. I found my device “MyCloud” and i selected my account and enter my username password then it gave me error message Unauthorized: The share username or password is wrong (Code: 31)

If i login to “MyCloud” directly with same username and password i looged in easily and i can see my files.

Please give me solution

I have few question also

  1. Right now i have same username for both devices and same password is that problem?
  2. Both devices are in same network is that a problem?

For the my cloud home you log into WD discovery with an email for the UN and a password.

For the my cloud an email is only used for the UN to log into mycloud.com. You should actual user name and password for the share itself. If you are using a email as the user name for the my cloud that is likely the issue. Log into the dashboard for the my cloud and make sure you are using the correct UN for the share where the data is stored.

1 Like

thank you dear … it’s work now