Continual blinking light and totally silent drive - Is it dead?

My Cloud Home - Personal Cloud Storage My Cloud Home
1

I have a series 1 ( I think ) MyCloud 4TB drive.

After moving house I am trying to get it going, however I have no normal HD drive sounds when I plug it in, the status indicator lamp is continually blinking yellow and I cannot connect to it from my Macbook.

Is it dead ?

If so, is there any way to recover data ? I have thousands of photos on it and am worried they are gone forever :face_with_raised_eyebrow:

2

Hi,

Please refer to the following link: My Cloud: Not Accessible - Change Router, ISP or Network

Also, regarding My Cloud Home data recovery, Please see this article: My Cloud Home: Data Recovery

3

Hi Neha_07,
I have tried the reset… no result.
Regarding not hearing any normal HD sounds… it would seem that the HD is not spinning. Is my HD dead ? And if so, can it be repaired ?
Thanks,
Alan

4

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting:

To Contact WD for Technical Support

support.wdc.com