Connectivity issues: how it should be reported

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

https://community.wd.com/t/my-cloud-connectivy-issue/173366/3

If you’re experiencing connectivity issues, that is what we’re working to fix

What sort of connectivity issues?

  • local to network?
  • Dashboard?
  • remote access via mobile app?
  • remote access via desktop app?
  • remote access via mycloud.com?

When did this start?

What are the symptoms?

What is the nature of error messages?

What are you doing to resolve it?

These are the basic details that should be reported for an incident of this nature.

2

My Cloud Customers,

We are currently working on the My Cloud connectivity issue.
Updates will be provided throughout the process.

Thank you for your patience.
WD Customer Support and Services

3

Bill_S,
Thank you for letting us know. I’ve been having cloud remote access with all of my devices over the last two days wondering what was going on.

4

<shakes head in despair>

5

My Cloud Customers,

Thank you for your patience.

Users may still experience intermittent connectivity while our systems return to normal during the next couple of hours.

Thank you for your patience.
WD Customer Support and Services