Connection to Computer Problems

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
1

My Cloud EX2 Ultra continuously disconnects from my computer when I am copying or moving files. If you are having the same or similar issue, let me know what you have found for a solution.

Would creating iSCSI or Volume Virtualization solve this problem? I ask but it is out of ignorance. I have watched videos on both but am still not clear on their meaning or functionality.

Thanks. Any suggestions would be helpful

2

Hi @CanadianCyclist,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

I believe that i submitted a ticket but I will revisit this issue.

4

I’m having the same issue - periodic disconnects, whether copying files or not. Windows 11, EX4100 with latest firmware, OS5, etc

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