Connection Status ( Connected (Relay connection established) or no internet connection )

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I Am trying to solve this for more than 9 days
my cloud (2.30.172 up to date )only work in local network i can send and receive files from it but i cant make it connected to the internet ( i cant connect with it from outside network)
i searched for 9 day in ( WD community ) and Google but every thing i try it didn’t give e more than this
1- i give my (My cloud ) A static IP (192.168.1.106) it is working good with my router IP (192.168.1.1)
2- i go to my router configurations and open port (1000 , 1010)
3-i add them in My Cloud (setting > Network >Port Forwarding ) every one at its own
4-i add them to (setting > General > Cloud Access )
5- i restart my network then i restart my cloud
6- i reset it ( the 40 sec reset ) and try to use it in the default didn’t work and i try to do all the steps again and no hope

after all that i got one of that 3 stats that it dont stop for one of them it always change to them
pllllz help i am trying to solve this for 9 days for now

2

You do realize that the 40 sec reset removes the static IP and sets the My Cloud back to DHCP. I suspect that it also resets the port forwarding.

3

What type of computers or devices are you using? Are they Windows 10, Apple, Linux etc.? What did you set up in the Dashboard?

https://support.wdc.com/product.aspx?ID=904&lang=en

4

Router port forwarding rules:
External port 1000 to Internal port 80
External port 1010 to Internal port 443
Assign rules to MyCloud.

MyCloud port definitions
http port 1000
https port 1010