Connection dropping every 15 minutes


#1

Hi,

I just purchased a WD Live TV Plus and I have it connected to my network, wired to my router.  I have 2 laptops set up to stream.  One runs windows XP and has absoutely no problem.  The other runs Windows 7 and for some unknown reason it drops connection to the player exactly every 15 minutes.  It does not drop connection to the internet.  I have tried all sorts of power management and sleep settings, but it still happens.

Can anyone help?

Thanks so much!


#2

On the win7 box, issue the command “ifconfig /all” and post ALL of the output here. Make sure to scroll up to get it all.


#3

Hi,

It says: Windows cannot find “ifconfig/all”. 


#4

ACCH!   That’s what I get for mixing Linux and Windows.

I should have said:

ipconfig /all

(note the space, and the F is now a P.)

Sorry 'bout that… 


#5

i actually tried that too, a command box opens and info shows for 1 second and then it all disappears! 


#6

Ok, the first command you should type is cmd to actually open a command window to run commands in.

If you can’t SELECT the text in the black CMD window, then you need to do THIS:

  1. At the top of the window (on the title bar where it says C;\windows\system32 or whatever) RIGHT CLICK and select PROPERTIES.
  2. Select the OPTIONS tab.
  3. Make sure QUICK EDIT is CHECKED.
  4. Then click OK.
  5. If it asks “Apply to this window only, or for all windows of the same name” or something like that, select ALL WINDOWS.

#7

Hi all, I am having the same issue, i have windows XP. Any ideas what is wrong with it?

I have my external hard drive conected to the laptop, which is connected to our network
(ethernet), and then a ethernet from the network to the wd tv live. I run all our programs from the external hard drive, but even straight from the computer it does it.

Please help!


#8

ok here it is, I just went through programs>accessories>command prompt, otherwise it still just flashes up for a second and just disappears!

Microsoft Windows [Version 6.1.7600]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Owner>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : TREMAYNE

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Broadcast

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : phub.net.cable.rogers.com

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

   Physical Address. . . . . . . . . : 0A-EE-E6-C8-0D-7A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : phub.net.cable.rogers.com

   Description . . . . . . . . . . . : Atheros AR9285 802.11b/g/n WiFi Adapter

   Physical Address. . . . . . . . . : 0C-EE-E6-C8-0D-7A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::3921:a165:df78:82fb%1220(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.0.196(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : January-04-11 6:42:59 PM

   Lease Expires . . . . . . . . . . : January-05-11 9:40:20 PM

   Default Gateway . . . . . . . . . : 192.168.0.1

   DHCP Server . . . . . . . . . . . : 192.168.0.1

   DHCPv6 IAID . . . . . . . . . . . : -737349914

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-94-53-4E-00-26-2D-B0-C8-A3

   DNS Servers . . . . . . . . . . . : 192.168.0.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

   Physical Address. . . . . . . . . : 00-26-2D-B0-C8-A3

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.phub.net.cable.rogers.com:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : phub.net.cable.rogers.com

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c28:1e9d:9c12:5aa6(Pref

erred)

   Link-local IPv6 Address . . . . . : fe80::3c28:1e9d:9c12:5aa6%1225(Preferred)

   Default Gateway . . . . . . . . . : ::

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{3E26296D-B40A-411C-A628-7E979CBC8D08}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

C:\Users\Owner>


#9

Microsoft® Windows DOS

©Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\HARRIS>cmd

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:\DOCUME~1\Harris>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : harris-sbbe7xaf

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Broadcast

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : BigPond

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : BigPond

        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth

ernet NIC

        Physical Address. . . . . . . . . : 00-17-A4-68-F8-09

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 10.0.0.3

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 10.0.0.138

        DHCP Server . . . . . . . . . . . : 10.0.0.138

        DNS Servers . . . . . . . . . . . : 10.0.0.138

        Lease Obtained. . . . . . . . . . : Wednesday, January 05, 2011 12:08:54

 PM

        Lease Expires . . . . . . . . . . : Thursday, January 06, 2011 12:08:54

PM

C:\DOCUME~1\Harris>


#10

Well, phoooey on both of you.

My first guess was wrong  (was thinking it was a DHCP problem.)

Since both of you have identical issues (which seems like a pretty unique problem)

Why don’t ya’ll compare notes to see what you might have in common.

Hardware, OS, etc.  


#11

Well, I’m not sure what hardware to list, but I have 2 computers connected to the player wirelessly.  One runs XP, SP3 and has no problem.  The other runs Windows 7 and is dropping connection. I’m pretty sure the internet connection is maintained.  I have tried updating the network adapter driver, I have manipulated power management and sleep settings. The interesting thing:  if I am not using the internet on the windows 7 laptop, the connection drops for a while (meaning 30 sec - 1 minute), if I AM using the internet the connection comes back in like 1-2 seconds. 


#12

gem222, you can try this test:

Open up TWO command windows like you did before; just open two of them.  Again, do this on the computer that dies.

In the FIRST one, do the command:

ping -t 192.168.0.1

in the SECOND one, do the command:

ping -t xxx…x.x…x

where x.x.x.x is the IP address if your WDTV  (which you can determine from the WD’s setup screens.)

Now go watch a movie; leave those commands going.   It’ll look something like this:

C:\Users\Tony>ping 10.0.0.1

Pinging 10.0.0.1 with 32 bytes of data:
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64

 (My address is different, so don’t mind that.)

As soon as the connection “Drops,”  go look at the two windows.   Do EITHER of them look like this?

Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Reply from 10.0.0.1: bytes=32 time<1ms TTL=64
Request timed out.
Request timed out.
Request timed out.
Request timed out.

#13

is this something i can try as well… or only for windows 7


#14

Yep… It will work for you, too.


#15

well i did it & the command window didnt change when it dropped out :frowning:


#16

well it didnt appear to change, but when i closed it this is what i got, this is the wdtv;

Reply from 10.0.0.2: bytes=32 time<1ms TTL=64
Reply from 10.0.0.2: bytes=32 time<1ms TTL=64

Ping statistics for 10.0.0.2:
    Packets: Sent = 777, Received = 764, Lost = 13 (1% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 2ms, Average = 0ms

C:\DOCUME~1\HARRIS>

the other one didnt have any loss


#17

ok, this is not working for me, the first window looks fine, once and I while there is a greater value than 1ms. 

C:\Users\Owner>ping -t 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=7ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=117ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64

The second window for the player looks like this:

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Owner>ping -t xxx.xxx.x.x

Pinging xxx.xxx.x.x [8.15.7.107] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
General failure.

Now i’m not sure if I am pinging the right address, the “xxx…x.x…x” got this response:

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Owner>ping -t xxx…x.x…x
Ping request could not find host xxx…x.x…x. Please check the name and try agai
n.

C:\Users\Owner>


#18

actually another point I thought I should mention:

For some reason, I can only access the window’s 7 laptop (the one with the bad connection) under Media Servers and the XP laptop is not listed there at all.

However, both laptops are listed under Network Shares, requiring a password, but for some reason the XP laptop works fine with the password (the network password) and the windows 7 says its the wrong password.  Shouldn’t it be the same password???  In other words, I have to access the windows 7 laptop through Media Servers and the XP laptop through Network Shares, neither laptop can do both.  I don’t understand at all because its the same network and the same router!


#19

No, the xxx.x.x.x is just a placeholder.  You need to substitute in the IP address of your WD.

XP won’t likely be listed under MEDIA SERVERS because XP doesn’t have a built in software for DLNA like Win7 does.

The passwords are whatever YOU specified on each of those computers for login or whatever.


#20
  1. I just want to make sure that the sequence of “x”'s i put in is corrent.

  2. Why am I not able to access the Window’s 7 laptop under Network Shares?  there is no password required on either laptops login.  I used the password for my network and that worked, but only on the XP laptop

  3. Were you able to tell anything from my “pinging” that I posted above?  The test for the windows 7 laptop timed out and had a general failure when the connection dropped.  What does that mean?