This issue is specific to a newly purchased Iphone 6S Plus. I have installed the MyCloud app on the phone, and the app discovers the MyCloud device (under the Available Devices) on the network. Tapping on the device, brings up the accurate list of authorized users, and when I select it and enter the password I get the following error message : The operation couldn’t be completed (WDGeneralNetworkError 500.
I am able to successfully connect to the device from my IPAD and also through my laptop.
Appreciate any assistance anyone can provide.