Connecting to MyCloud from Iphone app

Hello,

This issue is specific to a newly purchased Iphone 6S Plus. I have installed the MyCloud app on the phone, and the app discovers the MyCloud device (under the Available Devices) on the network. Tapping on the device, brings up the accurate list of authorized users, and when I select it and enter the password I get the following error message : The operation couldn’t be completed (WDGeneralNetworkError 500.

I am able to successfully connect to the device from my IPAD and also through my laptop.

Appreciate any assistance anyone can provide.

Thanks !

Hello,

What version of iOS is the 6s Plus?
Do you get the same error message if you login to mycloud.com using the mobile app on your 6S plus?

@SBrown

IOS Version 10.0.1 (14A403)

No issues when I login to mycloud.com using the same app.

Thanks !

Hello

IOS Version 10.0.1 (14A403)

No issues when I login to mycloud.com using the same app. - Thanks !

Try uninstalling the My Cloud app on the iPhone, and then reinstall it.

Tried that. No luck ! Thanks though