Connecting problem

hi! I have a problem with a WDMYCLOUD. Yesterday I disconnected and reconnected my cloud to my wifi modem. When I reconnected I connected also a usb storage but from this moment my cloud lost connection. Then I disconnected usb storage and reconnected my wd cloud but it presented red led light. I connected with Lan to my pc but on set up of Lan connection appeared Net not identified.
Led from backside are static Yellow and green intermittent so cloud is connected but I don’t know how to connect or go to dashboard.
Please help me!
Thank to any help!

Is the “wifi modem” an actual modem, or is it a WiFi router? Or is it a WiFi modem/router combination?

The My Cloud units are generally designed to connect to a router or network switch.

How to access the My Cloud Dashboard and how to reset the My Cloud. Sometimes a 40 second reset will fix weird problems.

https://support.wdc.com/knowledgebase/answer.aspx?ID=13965

https://support.wdc.com/knowledgebase/answer.aspx?ID=13986

My mistake… I have a wifi router and I already tried manual reset and didn’t work. Also I can’t access to dashboard from wdmycloud because it doesn’t work. The page is unavailable.
Do you have any other suggestions please?

Do you know which version of single drive My Cloud you have? First generation will use firmware v3.x/v4.x and have a P/N number (on the bottom of the unit) that ends in “-00”. If you have a second generation single drive My Cloud it uses firmware v2.x and have a P/N number that ends in “-10”.

For a first gen My Cloud a solid red LED on the front potentially indicates one of the following issues:

  • Disk thermal warning threshold exceeded (under or over temp)
  • Ethernet cable not connected
  • Disk SMART failure
  • Data volume does not exist
  • System volume does not exist
  • System thermal shutdown (75 C)

For a second gen My Cloud, a blinking red LED on the front potentially indicates one of the following issues:

  • Disk thermal warning threshold exceeded (under or over temp)
  • Ethernet cable not connected
  • Disk SMART failure
  • Data volume does not exist
  • System volume does not exist
  • System thermal shutdown (75 C)

Other suggestions. Replace the Ethernet cable (if you haven’t done so already) between the router and the My Cloud. Try connecting the My Cloud to a different network port on the My Cloud. Try connecting the My Cloud directly to a computer’s network port.

If the hard drive within the My Cloud unit is bad or has a firmware fault then things become more complicated. One could contact WD Support directly and see what options they can suggest. Or one could attempt to remove the hard drive from the My Cloud enclosure (which will violate the device’s warranty) and connect the drive to a computer and see if the computer can read/access the drive. Note that the My Cloud drive is formatted in a Linux format so one needs typically needs to either use Linux or Linux drivers to access the drive contents. There are further discussions in this subforum on how to access the drive from a computer and if the drive isn’t defective how to restore the My Cloud firmware (typically called “unbricking”) on the drive.

I think that I have to unbrick my wd…I don’t understand how it can connect to my pc but don’t be recognized… This is really frustrating! I don’t know how to use Linux but I think I have to try. Thank for your support.

Search the subforum for “unbrick” there are a good number of past discussions. One can use a Linux Boot Disc/USB thumb drive to boot their computer using Linux rather than one’s current operating system.