Connected external drive not showing when accessing My Cloud through FTP?

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

I’ve had this problem before, and even now, after a full (24 hrs++

2

Hello,

Are you able to see the drive locally? If yes, make sure to enable FTP for that share on the UI.

3

Thank you for your message.

Yes, drive shows up as a local network resource along with rest of the My Cloud. Only one user and user is specified to have full access on all shares. 

There is only one main toggle for FTP access right ? So you can’t set FTP access or not for shares individually ? Dashboard - Settings - Network - Network Services - FTP Access ON ?