I had a perfectly working My Cloud Home on a Windows 10 desktop. In addition to this Home Cloud, I have installed a My Cloud EX2 Ultra.
This works great but now I have lost my Cloud Home on my desktop. This can only be reached via the web.
Strangely enough, both want the same email address and password when accessing the net. I do not understand that, and I want access both on my desktop.
Hi,
Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Dear Keerti
There is some time difference, I’m in Europe.
I have reported to customer support and have an incident number.
But I thought there might be others with the same experience.
I now see all drives again in explorer, this is because I now enter the same password and username for both.
But I don’t want that. They both log in to mycloud.com.
I think they also lose other functions because of this
