I have a MyCloud:
P/N WDBCTL0030HWT-00
S/N WMC4N2615414
How do I determine if it is eligable for the OS 5 update?
Thanks
I have a MyCloud:
P/N WDBCTL0030HWT-00
S/N WMC4N2615414
How do I determine if it is eligable for the OS 5 update?
Thanks
The following WD Knowledge Base Article details which My Cloud units support OS5.
My Cloud OS 5: Firmware Availability and Supported Devices
https://support-en.wd.com/app/answers/detail/a_id/29230
The first generation single bay My Cloud (fw 04.xx.xx-xxx - P/N #: WDBCTLxxxxxxx- 00) does not support being updated to OS5. And the first generation single bay MY Cloud does not support being updated to the latest OS3 v2.41.116 firmware that is a requirement to update to OS5 v5. firmware.
Reach out to Support for more assistance.