Complete loss of data after 4sec reset

After standing idle for a few months i connected my WD Cloud Home to my new google wifi. Could not get acces, and the My Cloud LED was slowly “breathing”. I performed a 4sec reset, and went to bed.
The next day i was able to see the device online again. But to my horror there was no data on it.
I suspect that the files are still there only the files describing where has been removed (might be way out).
I need help 20years of family fotos are gone…

Professional data recovery specialists might be able to recover the data.

For a backup to be a backup, you need at least 2 copies of the same data on two storage media, preferably in different physical locations.

If the only place the photos were stored were on the WD MCH, then they weren’t backed up.

Geek Squad fixed that for me at a tenth the cost of professional data recovery “experts”; if you still have the drive, I’d take it there. They’ll give you the standard warning that all your data could be lost in the process but at this point what do you have to lose?