Compatability for the NEW NAS RED 2TB Drives

I recently bought 2 WDD Red 2TB NAS drives and tried to install them on my Promise Smartstor NS2600 NAS. I had previously used the normal 2TB Green Drives, and I thought that since my NAS is on 24/7, the new Red drives would be a gem. BUT NO!. The NS2600 would not recognise and accept the RED 2TB drives. And I checked the Promise web site and found out to my HORROR, that the NS2600 is only compatible with the RED 1TB and 3TB drives. NOT COMPATIBLE with the RED 2TB drive. Can someone explain to me why this is so?

You might want to contact the NAS manufacturer on that one.

Could you capture the 512-byte Identify Device information block from each drive? You could use CrystalDiskInfo to do this. Then we could compare the capabilities of each drive.

Have installed CrystalInfo.  Where may I find the 512 byte Identity Device Information Block? There seems to be a lot of information displayed.

You need to go to Edit -> Copy Option and select Identify Device. Then go to Edit -> Copy. This will copy the disk information to the clipboard. Then open up NotePad or whichever word processor ships with your version of Windows, and choose Edit -> Paste (or Ctrl-V) to input the clipboard data.

Here is a thread that illustrates what I’m talking about:
http://community.wdc.com/t5/Desktop-Portable-Drives/Physical-Sector-Size-different-between-WD20EARS-00MVWB0-and/td-p/218226

Hee ius the info for the second drive

 

----------------------------------------------------------------------------

 (2) WDC WD20EFRX-68AX9N0
----------------------------------------------------------------------------
         Enclosure : WDC WD20 EFRX-68AX9N0 USB Device (V=152D, P=0551, jm1)
             Model : WDC WD20EFRX-68AX9N0
          Firmware : 80.00A80
     Serial Number : WD-WMC
         Disk Size : 2000.3 GB (8.4/137.4/2000.3)
       Buffer Size : Unknown
       Queue Depth : 32
      # of Sectors : 3907029168
     Rotation Rate : Unknown
         Interface : USB (Serial ATA)
     Major Version : ACS-2
     Minor Version : ----
     Transfer Mode : SATA/600
    Power On Hours : 262 hours
    Power On Count : 25 count
       Temparature : 31 C (87 F)
     Health Status : Good
          Features : S.M.A.R.T., 48bit LBA, NCQ
         APM Level : ----
         AAM Level : ----
 
-- S.M.A.R.T.   --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute   Name
01 200 200 _51 000000000000 Read Error   Rate
03 178 177 _21 000000000FF3 Spin-Up Time
04 100 100 __0 000000000038 Start/Stop   Count
05 200 200 140 000000000000 Reallocated   Sectors Count
07 100 253 __0 000000000000 Seek Error   Rate
09 100 100 __0 000000000106 Power-On   Hours
0A 100 253 __0 000000000000 Spin Retry   Count
0B 100 253 __0 000000000000 Recalibration   Retries
0C 100 100 __0 000000000019 Power Cycle   Count
C0 200 200 __0 00000000000A Power-off   Retract Count
C1 200 200 __0 00000000002D Load/Unload   Cycle Count
C2 116 103 __0 00000000001F Temperature
C4 200 200 __0 000000000000 Reallocation   Event Count
C5 200 200 __0 000000000000 Current   Pending Sector Count
C6 100 253 __0 000000000000 Uncorrectable   Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC   Error Count
C8 100 253 __0 000000000000 Write Error   Rate
 
-- IDENTIFY_DEVICE   ---------------------------------------------------------
          0    1    2      3    4    5      6    7    8      9
000: 427A 3FFF C837 0010 0000 003F 003F   0000 0000 0000  Bz?..7.......?......
010: 2020 2020 2057 442D 574D 3030 3030   3034 3232 3134       WD-WMC
020: 0000 0000 0000 3830 2E30 3830 3830   5744 4320 5744  ......80.00A80WDC WD
030: 3230 4546 5258 2D36 3841 4E30 4E30   2020 2020 2020  20EFRX-68AX9N0      
040: 2020 2020 2020 2020 2020 2020 2020   8010 0000 2F00                ..../.
050: 4001 0000 0000 0007 3FFF 003F 003F   FC10 00FB 0100  @.......?....?......
060: FFFF 0FFF 0000 0007 0003 0078 0078   0078 0078 0000  ...........x.x.x.x..
070: 0000 0000 0000 0000 0000 970E 970E   0004 004C 0040  .................L.@
080: 03FE 0000 746B 7D61 4733 BC41 BC41   4723 407F 0091  ....tk}aG3ti.AG#@...
090: 0091 0000 FFFE 0000 0000 0000 0000   0000 86A0 0001  ....................
100: 88B0 E8E0 0000 0000 0000 6003 6003   0000 5001 4EE0  ............`...P.N.
110: AE09 3C12 0000 0000 0000 0000 0000   0000 0000 401C  ..<...............@.
120: 401C 0000 0000 0000 0000 0000 0000   0000 0021 0400  @................!..
130: 0001 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
140: 0000 0000 0004 0000 0000 0000 0000   0000 0000 0000  ....................
150: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
160: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
170: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
180: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
190: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
200: 0000 0000 0000 0000 0000 70BD 70BD   0000 0000 4000  ............p.....@.
210: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
220: 0000 0000 103E 0000 0000 0000 0000   0000 0000 0000  .....>..............
230: 0000 0000 0000 0000 0001 0000 0000   0000 0000 0000  ....................
240: 0000 0000 0000 0000 0000 0000 0000   0000 0000 0000  ....................
250: 0000 0000 0000 0000 0000 C6A5                      ............
 
-- SMART_READ_DATA   ---------------------------------------------------------
       +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00   00 00 03 27  .../...........'
010: 00 B2 B1 F3 0F 00 00 00 00 00 04 32   00 64 64 38  ...........2.dd8
020: 00 00 00 00 00 00 05 33 00 C8 C8 00   00 00 00 00  .......3........
030: 00 00 07 2E 00 64 FD 00 00 00 00 00   00 00 09 32  .....d.........2
040: 00 64 64 06 01 00 00 00 00 00 0A 32   00 64 FD 00  .dd........2.d..
050: 00 00 00 00 00 00 0B 32 00 64 FD 00   00 00 00 00  .......2.d......
060: 00 00 0C 32 00 64 64 19 00 00 00 00   00 00 C0 32  ...2.dd........2
070: 00 C8 C8 0A 00 00 00 00 00 00 C1 32   00 C8 C8 2D  ...........2...-
080: 00 00 00 00 00 00 C2 22 00 74 67 1F   00 00 00 00  .......".tg.....
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00   00 00 C5 32  ...2...........2
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30   00 64 FD 00  ...........0.d..
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00   00 00 00 00  .......2........
0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00   00 00 00 00  .....d..........
0D0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
0E0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
0F0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
100: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
110: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
120: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
130: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
140: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
150: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
160: 00 00 00 00 00 00 00 00 00 00 00 00   1C 6B 01 7B  .............k.{
170: 03 00 01 00 02 FF 05 15 01 00 00 00   00 00 00 00  ................
180: 00 00 01 04 00 00 00 00 00 00 00 00   00 00 00 00  ................
190: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 49  ...............I
 
-- SMART_READ_THRESHOLD   ----------------------------------------------------
       +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00   00 00 03 15  ...3............
010: 00 00 00 00 00 00 00 00 00 00 04 00   00 00 00 00  ................
020: 00 00 00 00 00 00 05 8C 00 00 00 00   00 00 00 00  ................
030: 00 00 07 00 64 64 64 64 00 00 00 00   00 00 09 00  ....dddd........
040: 00 00 00 00 00 00 00 00 00 00 0A 00   00 00 00 00  ................
050: 00 00 00 00 00 00 0B 00 00 00 00 00   00 00 00 00  ................
060: 00 00 0C 00 00 00 00 00 00 00 00 00   00 00 C0 00  ................
070: 00 00 00 00 00 00 00 00 00 00 C1 00   00 00 00 00  ................
080: 00 00 00 00 00 00 C2 00 00 00 00 00   00 00 00 00  ................
090: 00 00 C4 00 00 00 00 00 00 00 00 00   00 00 C5 00  ................
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00   00 00 00 00  ................
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00   00 00 00 00  ................
0C0: 00 00 C8 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
0D0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
0E0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
0F0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
100: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
110: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
120: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
130: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
140: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
150: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
160: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
170: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
180: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
190: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1A0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1B0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1C0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1D0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1E0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 00  ................
1F0: 00 00 00 00 00 00 00 00 00 00 00 00   00 00 00 0D  ................

Thanks. I had intended to compare your drive’s Identify Device output against the information in Section 7.16.7 of the following document.

Working Draft AT Attachment 8 - ATA/ATAPI Command Set (ATA8-ACS):
http://www.t13.org/documents/UploadedDocuments/docs2008/D1699r6a-ATA8-ACS.pdf

Unfortunately CrystalDiskInfo has a bug. The data in column 5 is wrong – it is repeating the data in column 6. :frowning:

Ironically I’m the one who requested that the data be reformatted to match the layout in the standards document. Anyway I’ve informed the author of the error.

http://en.sourceforge.jp/ticket/browse.php?group_id=4394&tid=24823#preview

Thank you for your help.  The real issue was not drive compatibility after all.  The Promise Technical Support teamviewered into my computer and resolved the problem.  It was just a configuration issue.  I have two other NAS - a Zyxel NSA221 and a Buffalo LinkStation which were automatically installed upon powering up.  For this Promise set, manual intervention was required.  I had erroneously assumed that the drives would automatically be recognised and installed upon powering up.  My Bad!!!  Case closed.