I recently bought 2 WDD Red 2TB NAS drives and tried to install them on my Promise Smartstor NS2600 NAS. I had previously used the normal 2TB Green Drives, and I thought that since my NAS is on 24/7, the new Red drives would be a gem. BUT NO!. The NS2600 would not recognise and accept the RED 2TB drives. And I checked the Promise web site and found out to my HORROR, that the NS2600 is only compatible with the RED 1TB and 3TB drives. NOT COMPATIBLE with the RED 2TB drive. Can someone explain to me why this is so?
You might want to contact the NAS manufacturer on that one.
Could you capture the 512-byte Identify Device information block from each drive? You could use CrystalDiskInfo to do this. Then we could compare the capabilities of each drive.
Have installed CrystalInfo. Where may I find the 512 byte Identity Device Information Block? There seems to be a lot of information displayed.
You need to go to Edit → Copy Option and select Identify Device. Then go to Edit → Copy. This will copy the disk information to the clipboard. Then open up NotePad or whichever word processor ships with your version of Windows, and choose Edit → Paste (or Ctrl-V) to input the clipboard data.
Here is a thread that illustrates what I’m talking about:
http://community.wdc.com/t5/Desktop-Portable-Drives/Physical-Sector-Size-different-between-WD20EARS-00MVWB0-and/td-p/218226
|
Hee ius the info for the second drive
---------------------------------------------------------------------------- |
| (2) WDC WD20EFRX-68AX9N0 |
| ---------------------------------------------------------------------------- |
| Enclosure : WDC WD20 EFRX-68AX9N0 USB Device (V=152D, P=0551, jm1) |
| Model : WDC WD20EFRX-68AX9N0 |
| Firmware : 80.00A80 |
| Serial Number : WD-WMC |
| Disk Size : 2000.3 GB (8.4/137.4/2000.3) |
| Buffer Size : Unknown |
| Queue Depth : 32 |
| # of Sectors : 3907029168 |
| Rotation Rate : Unknown |
| Interface : USB (Serial ATA) |
| Major Version : ACS-2 |
| Minor Version : ---- |
| Transfer Mode : SATA/600 |
| Power On Hours : 262 hours |
| Power On Count : 25 count |
| Temparature : 31 C (87 F) |
| Health Status : Good |
| Features : S.M.A.R.T., 48bit LBA, NCQ |
| APM Level : ---- |
| AAM Level : ---- |
| -- S.M.A.R.T. -------------------------------------------------------------- |
| ID Cur Wor Thr RawValues(6) Attribute Name |
| 01 200 200 _51 000000000000 Read Error Rate |
| 03 178 177 _21 000000000FF3 Spin-Up Time |
| 04 100 100 __0 000000000038 Start/Stop Count |
| 05 200 200 140 000000000000 Reallocated Sectors Count |
| 07 100 253 __0 000000000000 Seek Error Rate |
| 09 100 100 __0 000000000106 Power-On Hours |
| 0A 100 253 __0 000000000000 Spin Retry Count |
| 0B 100 253 __0 000000000000 Recalibration Retries |
| 0C 100 100 __0 000000000019 Power Cycle Count |
| C0 200 200 __0 00000000000A Power-off Retract Count |
| C1 200 200 __0 00000000002D Load/Unload Cycle Count |
| C2 116 103 __0 00000000001F Temperature |
| C4 200 200 __0 000000000000 Reallocation Event Count |
| C5 200 200 __0 000000000000 Current Pending Sector Count |
| C6 100 253 __0 000000000000 Uncorrectable Sector Count |
| C7 200 200 __0 000000000000 UltraDMA CRC Error Count |
| C8 100 253 __0 000000000000 Write Error Rate |
| -- IDENTIFY_DEVICE --------------------------------------------------------- |
| 0 1 2 3 4 5 6 7 8 9 |
| 000: 427A 3FFF C837 0010 0000 003F 003F 0000 0000 0000 Bz?..7.......?...... |
| 010: 2020 2020 2057 442D 574D 3030 3030 3034 3232 3134 WD-WMC |
| 020: 0000 0000 0000 3830 2E30 3830 3830 5744 4320 5744 ......80.00A80WDC WD |
| 030: 3230 4546 5258 2D36 3841 4E30 4E30 2020 2020 2020 20EFRX-68AX9N0 |
| 040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00 ..../. |
| 050: 4001 0000 0000 0007 3FFF 003F 003F FC10 00FB 0100 @.......?....?...... |
| 060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000 ...........x.x.x.x.. |
| 070: 0000 0000 0000 0000 0000 970E 970E 0004 004C 0040 .................L.@ |
| 080: 03FE 0000 746B 7D61 4733 BC41 BC41 4723 407F 0091 ....tk}aG3ti.AG#@... |
| 090: 0091 0000 FFFE 0000 0000 0000 0000 0000 86A0 0001 .................... |
| 100: 88B0 E8E0 0000 0000 0000 6003 6003 0000 5001 4EE0 ............`...P.N. |
| 110: AE09 3C12 0000 0000 0000 0000 0000 0000 0000 401C ..<...............@. |
| 120: 401C 0000 0000 0000 0000 0000 0000 0000 0021 0400 @................!.. |
| 130: 0001 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000 .................... |
| 150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 200: 0000 0000 0000 0000 0000 70BD 70BD 0000 0000 4000 ............p.....@. |
| 210: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 220: 0000 0000 103E 0000 0000 0000 0000 0000 0000 0000 .....>.............. |
| 230: 0000 0000 0000 0000 0001 0000 0000 0000 0000 0000 .................... |
| 240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 .................... |
| 250: 0000 0000 0000 0000 0000 C6A5 ............ |
| -- SMART_READ_DATA --------------------------------------------------------- |
| +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F |
| 000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27 .../...........' |
| 010: 00 B2 B1 F3 0F 00 00 00 00 00 04 32 00 64 64 38 ...........2.dd8 |
| 020: 00 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00 .......3........ |
| 030: 00 00 07 2E 00 64 FD 00 00 00 00 00 00 00 09 32 .....d.........2 |
| 040: 00 64 64 06 01 00 00 00 00 00 0A 32 00 64 FD 00 .dd........2.d.. |
| 050: 00 00 00 00 00 00 0B 32 00 64 FD 00 00 00 00 00 .......2.d...... |
| 060: 00 00 0C 32 00 64 64 19 00 00 00 00 00 00 C0 32 ...2.dd........2 |
| 070: 00 C8 C8 0A 00 00 00 00 00 00 C1 32 00 C8 C8 2D ...........2...- |
| 080: 00 00 00 00 00 00 C2 22 00 74 67 1F 00 00 00 00 .......".tg..... |
| 090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32 ...2...........2 |
| 0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 64 FD 00 ...........0.d.. |
| 0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00 .......2........ |
| 0C0: 00 00 C8 08 00 64 FD 00 00 00 00 00 00 00 00 00 .....d.......... |
| 0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 160: 00 00 00 00 00 00 00 00 00 00 00 00 1C 6B 01 7B .............k.{ |
| 170: 03 00 01 00 02 FF 05 15 01 00 00 00 00 00 00 00 ................ |
| 180: 00 00 01 04 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 49 ...............I |
| -- SMART_READ_THRESHOLD ---------------------------------------------------- |
| +0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F |
| 000: 10 00 01 33 C8 C8 C8 C8 00 00 00 00 00 00 03 15 ...3............ |
| 010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00 ................ |
| 020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00 ................ |
| 030: 00 00 07 00 64 64 64 64 00 00 00 00 00 00 09 00 ....dddd........ |
| 040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00 ................ |
| 050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00 ................ |
| 060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00 ................ |
| 070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00 ................ |
| 080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00 ................ |
| 090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00 ................ |
| 0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00 ................ |
| 0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00 ................ |
| 0C0: 00 00 C8 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ |
| 1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0D ................ |
Thanks. I had intended to compare your drive’s Identify Device output against the information in Section 7.16.7 of the following document.
Working Draft AT Attachment 8 - ATA/ATAPI Command Set (ATA8-ACS):
http://www.t13.org/documents/UploadedDocuments/docs2008/D1699r6a-ATA8-ACS.pdf
Unfortunately CrystalDiskInfo has a bug. The data in column 5 is wrong – it is repeating the data in column 6. 
Ironically I’m the one who requested that the data be reformatted to match the layout in the standards document. Anyway I’ve informed the author of the error.
http://en.sourceforge.jp/ticket/browse.php?group_id=4394&tid=24823#preview
Thank you for your help. The real issue was not drive compatibility after all. The Promise Technical Support teamviewered into my computer and resolved the problem. It was just a configuration issue. I have two other NAS - a Zyxel NSA221 and a Buffalo LinkStation which were automatically installed upon powering up. For this Promise set, manual intervention was required. I had erroneously assumed that the drives would automatically be recognised and installed upon powering up. My Bad!!! Case closed.
