Cloud Web will not let me change my Password

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Having received confirmation email that my Password was changed, I tried to logon using the new Password.
The wd server does not recognize my new password.
This has been a problem since yesterday when there was an outage recognized by myCloud status.
How can I address this issue with WD?
Any suggestions?
Thanks
Jamie

2

Hello, I’m not able to duplicate your issue on Windows 7 FireFox 49.01
Can you provide more detail please?

What OS?
What Browser?
etc…

3

Hi, Thanks for your response. I am sitting on Win 10.
I am using Chrome Browser. (Which in fact did work until yesterday.)However, I see you are using Firefox which I will try.And let you know.Within a few minutes
Cheers,Jamie

4

UPDATED Cloud Web will not let me change my Password
Hi, Thanks for your response. I am sitting on Win 10.
I am using Chrome Browser. (Which in fact did work until yesterday.)However, I see you are using Firefox which I will try.And let you know.Within a few minutes

UPDATED: Firefox Browser does work; Chrome does not!
Many thanks SBrown (WD staff) for your prompt assist.
Cheers,Jamie