Cloud Mirror (gen 2) Freezes - 408 Request Time out

Hi. Having an issue with Cloud Mirror (gen 2, updated it to the latest firmware).

When I connect an external USB drive to it and try to do local backup (USB->NAS), MyCloud stops responding:
WebUI shows “408 Request Time out” error after a while, however it responds to pings.
It’s reproducible every time.

Any suggestions?

Hi there,

Try to reset the unit to see if this helps with this issue, also you can try to do a system only restore, here is a link that might help with both procedures:

Reset:
http://support.wdc.com/Instructions/?ID=10432

Factory restore:

Reset helps the unit get responsive, but as soon as I try to do local backup from USB, it stops responding again.