Cloud Mirror (gen 2) Freezes - 408 Request Time out

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi. Having an issue with Cloud Mirror (gen 2, updated it to the latest firmware).

When I connect an external USB drive to it and try to do local backup (USB->NAS), MyCloud stops responding:
WebUI shows “408 Request Time out” error after a while, however it responds to pings.
It’s reproducible every time.

Any suggestions?

2

Hi there,

Try to reset the unit to see if this helps with this issue, also you can try to do a system only restore, here is a link that might help with both procedures:

Reset:

Factory restore:
http://support.wdc.com/KnowledgeBase/answer.aspx?ID=10433&lang=en

3

Reset helps the unit get responsive, but as soon as I try to do local backup from USB, it stops responding again.