Cloud Access seems to turn ON of its own accord!

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi all,

I’ve noticed on two occasions over the last 24 hours that Cloud Access has managed to enable itself on my My Cloud Mirror. This is a real cause for concern for me as I consciously always insist on it being OFF.

I have noticed this behaviour before last night however I didn’t do anything about it at the time.

Can anybody explain to me how Cloud Access manages to become enabled without any user instruction to do so??

Many thanks,
M

2

Hi,

It seems very concerning to me as well. Is it possible that the firmware update checker needs cloud access?

3

And it’s happened again!!!

I’m really concerned at this. I’m sitting in my office today and I can remotely access my My Cloud even though I’ve turned off remote access.

I know I’ll go home this evening, check the settings on the dashboard, and find that Cloud Access has been enabled!!!

4

And again, I’ve just checked the app on my phone not expecting to reach my MyCloud. I can access the MyCloud!!!

How can this be when I have consistently turned remote access OFF!!!

5

@Mike_McHugh The following knowledge base article explains this behavior.

My Cloud Mobile App Enables Remote Access On a My Cloud

Answer ID 19025

6

Thanks SBrown,

So can I take it that this is expected behavior? It strikes me as strange.

Is there a reason why this is the case? If the mobile app is used on the same LAN, why the need for the mobile app to enable remote access??