Cloud Access problem

When my cloud connect to my router, network profile status show no internet access. Cloud access connection status also show no internet access.
Somehow, when i try to update firmware, it will show my firmware up to date after click check for update.
Date & Time also update to current.
Besides, I login to SSH mode and ping with google.com, it got respond too.
May I know what reason and why my cloud can’t access to cloud access function??
I have 3 units with different router, all show same problem as mentioned above.
Kindly someone can help to solve my problem.
Thanks in advance

Hello Faradayko,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support