Cloud access is disabled - Invalid parameter (400033)

My Cloud OS 3 Personal & Network Attached Storage My Cloud
2

Hi rf1789, welcome to the Community. Check the following guide for some steps you can try to troubleshoot your problem.

http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#U617261

Since you also state that you have limited knowledge, I recommend you contact tech support directly for step by step instructions. 

http://support.wdc.com/country/index.asp