Hello,
I’ve had no problem with cloud access or generating codes for access in the past.
Today I tried to generate new codes for a new user and device and I keep getting an error.
On the Add Cloud Access Window I get no code but instead dashes and an odd expiration date. See below.
Activation code successfully generated. Enter the code in the app on your mobile device.
Activation Code | -- |
Expiration | Wednesday, December 31, 1969 7:00:00 PM |
After this, I see a New Unregistered Device in the Cloud Access / Configure Access pane. The Clock Icon has an X and if I try to delete the erroneous code by clicking the trash can icon I get the following error:
Device user ID missing. (400014)
My firmware is up to date, internet connection is sound and i get access on previously set up devices. What gives?
Thanks for any help you can provide.