Classnotfoundexception error

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

My cloud works fine at home but when I try to acess from my work computer with Win 8.1, I get a classnotfoundexception error.

I have the latest java loaded but it just doesn’t work

2

BTW: my iphone app works fine from outside the home network

3

What software are you using to access it from your work computer?

4

I’m trying to go through the wd site.
Mywd.com
Internet explorer
And safari too

5

I’m really confused.  The MyWD.com is a partner program site.  It has nothing to do with the My Cloud drive.

6

Sorry wd2go.com

7

1CoolZ71 wrote:
Sorry wd2go.com

Well, that explains it.  Actually, I had similar issues.  There could be several things causing this, not the least your company’s firewall.  As a matter of fact, WD2go might not even work any longer with the My Cloud, since we updated the software to the My Cloud App. 

Some things to do:

  1. Make sure that you are using the latest firmware update on the My Cloud  –  http://community.wd.com/t5/WD-My-Cloud/New-Release-WD-My-Cloud-Firmware-Release-3-03-01-1-7-2014/td-p/655047

  2. Uninstall the WD2go Desktop App –  http://wdc.custhelp.com/app/answers/detail/a_id/11363

  3. Download and install the WD My Cloud Desktop App  –  http://wdc.custhelp.com/app/answers/detail/a_id/10480

Let us know how it turns out.

8

I installed the desktop software at work.

Says it cant connect, but it does show my unit at home.

I will check my software update on the cloud unit tonight when i get home

9

Excellent.  I would make sure to read all the instructions for how to connect the My Cloud app, also.  I don’t have the drive, so we’re kind of coming to the limit of how I can help.