CinemaNow won't play purchased content (at least not consistently)

Tried to play the CinemaNow “exclusive” content from Star Trek Into Darkness, and when that didn’t work CinemaNow gave me a code for a free download of a movie of my choice.  I chose Olympus Has Fallen.  It won’t work either.  In both cases, the video downloads to 99% and then just stops. 

Device is WD TV Live, and I have the latest firmware.  CinemaNow insists that I download the latest firmware, even though I already have it, and then said to contact WD support about setting the download path.  I was able to download the Star Trek Into Darkness MOVIE itself, but that is all I’ve been able to download and play on the WD TV Live.

Hello and welcome, try rolling back to a previous version of the firmware, do another test and then reinstall the latest version. Check the link below for the steps. 

How to roll back the firmware on a WD TV Live Hub Media Center or WD TV Live Streaming Media Player