Does anybody have this problem? Added some of my photos on to the WD Elements Play, they’re all in their respectively named folders , i now have a new folder whose name i cannot make out as it is in chinese and upon entering it, it is holding all of my picture folders as if its keeping duplicates, this goes on for 15 pages! And i cannot erase through file management as it doesnt show up and it doesnt show up when connected to my mac since i thought i will find the offending folder and erase it, This just showed up after one week of use, and yes it has the latest firmware update. must say not impressed with this product so far, this little problem in my eyes makes it look like those generic chiniese no brand drives and the fact that it was advertised as processing DTS only to find out it wont is just another nail in the coffin to it for me
Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support