I have an mkv file (x.264) with DTS that won’t play. WD suggests changing the format of the file to one that is compatible, but it is one the list of compatible video and audio formats. It even plays the sample of the movie which is in the exact same format and 25+ other Blu-Rays in the exact same format. The movie plays fine on VLC through my computer.
Any suggestions to troubleshoot? Thanks,