Support
Downloads
Knowledge Base

German
Spanish
Italian
French

HGST Support

Changed Modem and now My Cloud LED Never Turns Blue

My Cloud OS 3 Personal & Network Attached Storage My Cloud

Shabuboy March 21, 2016, 5:39pm 2

Can't connect My Cloud Using ATT Uverse 1Gig Fiber Service My Cloud

Okay, I’m perplexed. I recently upgraded my Uverse High Speed Internet to the UVerse Gigapower (1 gig fiber service) and now my 3TB My Cloud will not connect (flashing white light). I called support and they told me I could send it back but of course I don’t want to loose the data. On a hunch I took the unit to my daughter’s house and it is now connected (Blue light) I think she has 6 meg service and I had 12 meg service before I upgraded. Any ideas why I it won’t connect at my house? I kno…

show post in topic

Home
Categories
FAQ/Guidelines
Terms of Service
Privacy Policy

Powered by Discourse, best viewed with JavaScript enabled

Forums | News and Announcements | Register | Help | Forum Guidelines

Copyright © 2021 Western Digital Technologies, Inc. All rights reserved. | Trademarks | Privacy | Community Terms of Service | Site Terms of Use | Copyright | Contact WD