I have several WD MyCloud devices on my NAS Portal so I can administer them all for my client. I recently changed the device name on one from the default name, WDMYCLOUD, to a new name, let’s say, “SampleNAS”.
Everything looks fine on that local network but the name is not being updated on the Portal. How would I do this?
Have you rebooted the My Cloud to see if that updated the device name change when accessing the device using the web portal?
You may have to contact WD Support (see the Support link top of page) directly to see if they can either remove the old entry from the web portal database or change the device name in the web portal database.
What about turning off Cloud Services, for the user account experiencing the issue, within the My Cloud waiting a few minutes, then turning it back on.
Well, after a few (days and) hours, I am happy to report the device name finally updated itself on the NAS Portal. Not sure what I did that caused it but I’m just happy it did. I will make sure not to set up Cloud access until I have it named properly.