Category backup doesn't work after upgrade to


I’ve just upgraded my WD Smartware to ver.

I have a My Passport Essential, FW 2.018 and I run Win7 on my Laptop

File Backup works fine, but for the life of me, I can not get Category Backup to work.

There is no response when I press Start Backup.

As you can see below it says 0 files and 0,00 kb.

Any ideas on how to set things right.

I have both re-formatted and reinstalled the software


MelEri, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support


I’m having the same problem with .  I have a 2Tb and a 3Tb MyBook Essential Drive in addition to a 2Tb MyBook Live Drive attached to a Dell XPS Studio 9100 running Windows 7.  The Category Backup just does not work at all.  Any luck in finding a solution?