I have up-dated the firmware from 18.104.22.168 to 22.214.171.124 and when I access WDSmartWare I can see the windows for both the computer HD and the WD Passport HD and both have indications of the drives storage capability and how much of it has been used. However, there is no graphic indication of the categories of files contained on the drives. When I switch to “Backup” I see the same situation without the graphics in either window. I can retrieve files that I just created as a test, so I know the WD must be working. Is the lack of visual (graphic) indication normal for ver. 126.96.36.199 ?
Also, from time to time when I turn-on my computer with the WD already connected, the WD Passport is not recognized. I pull out the cable and reinsert it and the WD drive can be recognized.
Thanks for any help you can provide.