Can't upload from Mobile, but on Mycloud.com no problem

#1

Hi,

On Mycloud.com, I can upload to WRMG_TRF. On my mobile I can’t and yes my cell phone is registered. Can someone tell me why? Why on my mobile there is a grey cloud with nothing in it? Usually, you have two persons for a RW share, but where did they go? Take a lunch?

Thanks!

#2

Hello Meinadigitalworld,

You can refer the links provided below to troubleshoot the issue.

How to Use Google public DNS servers on a My Cloud device.

https://support-en.wd.com/app/answers/detail/a_id/16487/

https://support-en.wd.com/app/answers/detail/a_id/12076