Can't upload files from my iphone outside my net

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi.
I can upload files from my iphone when i’m connected to my net, but outside shows me “WDMyCloud not accesible. Local Documents are available” however i can see the content (archives, pics…) through my app for WDMyCloud.
A few days before it was working fine, but now after turning off the cloud for a few hours and turning on stops working only change the IP, the other mobiles work fine, mine is the only one that can not upload files from outside, i have try creating other user, triying user that works fine in other phone, but i always get same result from my mobile.
I would appreciate some help, and please forgive my bad english.

Best regards

2

What happens if you uninstall the app and try to connect again from scratch to your account outside your network using your data plan?

3

Hello,

Are you selecting a photo from the camera roll, send to My Cloud, click “Location” and receiving the Offline message?

4

see similar issue here