I am using a WD 3200 Elite.
I have tried multiple times to update Firmware and to Install Smartware - EXACTLY [I feel] in accord with the instructions on the Support site.! Anti-virus disabled, etc etc
The process always hangs up on the “rescan” step in both cases. It keeps asking me to connect the drive to be scanned - even though the drive is already connected and recognized.
The WD Diagnostic indicates all is OK with both physical drives. I can read and write to the drive OK. I have also receive a “Delayed Write Error” from windows during the course of the update process.
I’m not so sure I even WANT to install Smartware after reading some of the postings - but I would certainly like to get at least a successful Firmware update, and also determine whether I am somehow doing something wrong, or … ???
Pls Help, & THANX !